PRIVACY POLICY

Last Updated: July 5th, 2024

PRIVACY POLICY

Sano Soul trading as Liis MVA OÜ, (“Sano Soul”) takes your privacy seriously. We want you to know how we collect, use, share, and protect your personal information.

This Privacy Policy tells you:

What personal information we collect
How we use that information
How we share that information
How we protect that information
Your choices regarding your personal information

This Privacy Policy applies only to personal information that we collect on the website www.sanosoul.com as they may be modified, relocated and/or redirected from time to time (the “Site”).

If you do not want us to handle your personal information as described in this policy, please do not use the Site. Personal information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number.

The Site is intended only for users who are 18 years of age or older. Any information you provide, including any personal information, will be transferred to and processed by a computer server located within Europe and will be handled in accordance with this policy and European Law, which may be less stringent than the law where you reside.

WHAT PERSONAL INFORMATION WE COLLECT

a) Information You Give Us

We collect personal information that you voluntarily share with us through the Site. For example, we collect information from you when you create an account or fill out a request form on the Site.

The information we collect from you may include:

Contact information, including name, email address, and telephone number
The products and services you order through the Site
Billing information including first name, last name, and billing address
Search requests entered into the Site search function
Content posted on the Site including photograph, name, and your fitness story
Instagram account number
Messages users provide Sano Soul
Responses to surveys, such as, for example, product feedback
Information you submit to participate in contests

You may also submit credit card information including credit card number, name on card, expiration date, CVV, gift card, and discount code into the Site. However, this information is transmitted via Secure Sockets Layer (SSL) encryption to third-party payment processors and is not stored on Sano Soul’s servers.

b) Information We Collect Through Technology On The Site

We collect information through technology to enhance our ability to serve you. When you access and use the Site, Sano Soul and, in some cases, our third-party service providers collect information about how you interact with the Site. We describe below a few of the methods we use to collect information through technology.

When you visit the Site, we collect your device identifier, browser information, and Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. We do not link your personal information to device identifier information, browser information, and IP addresses.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us understand and save your preferences for future visits to the Site. For example, when you return to the Site after logging in, cookies provide information to the Site so that the Site will remember who you are.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies by adjusting your browser settings. Like most websites, if you turn your cookies off, some of the features on the Site may not function properly.

Google Analytics

We use cookies provided by Google Analytics, a third-party service provider, to assist us in better understanding our Site visitors. These cookies collect data tied to a user’s IP address such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the Site. Based on this information, Google Analytics compiles aggregate data about Site traffic and Site interactions, which we use to offer better Site experiences and tools in the future. Google Analytics does not collect any personal information. You can obtain more information about Google Analytics here: http://www.google.com/intl/en/policies/privacy/

Web Beacons

We include small graphic images or other web programming code, called web beacons (also known as “pixel tags”, “web bugs” or “clear GIFs”), on the Site. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

Your ‘Do Not Track’ Browser Setting

We support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser’s settings to let the websites you visit know that you do not want the websites collecting your personal information.

We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site. We then track your activities on our Site. We also use web beacons to track your visits to other websites so that third-party service providers can display Sano Soul advertisements to you on those other websites based on your activities while on the Site (“remarketing”).

c) Information Third Parties Provide About You

We may supplement the information we collect about you through the Site with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements may tell us which ads about Sano Soul you clicked. This is often called “conversion tracking.” If you are a Facebook user, Facebook may share with us personal information about you, such as, for example, your name.

e) Information You Provide To A Third Party

The Site includes links from the Site to and plug-ins (such as Instagram buttons) from sites or applications operated by third parties (“Third-Party Sites”). Sano Soul does not control any Third-Party Sites and is not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by its privacy policy. It is your choice to enter any Third-Party Site. We recommend that you read its privacy policy if you choose to do so.

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

We use the information we collect to serve our customers and improve your experience on the Site. Some examples include:

Emailing products (e.g., Sano Soul guides) to users
Responding to questions
Emailing information to users about our products, services, and promotions
Unsubscribing users from email lists
Addressing complaints
Sharing users’ photographs and stories
Improving Sano Soul’s products and services
Responding to questions and feedback
Conducting research and analysis
Marketing and advertising products and services
Continuously evaluating and improving the online user experience

Data Retention

We will retain your personal information until you request that we delete it as described in the “Your Choices Regarding Personal Information We Collect” section below.

HOW WE SHARE THE PERSONAL INFORMATION WE COLLECT

We do not sell your personal information to third parties. The following are some of the ways we share your information:

Third-Party Service Providers: We will share your personal information with third-party service providers under contract with Sano Soul to help us provide services to you. The following are some examples of the types of third-party service providers with which we share your personal information and the our purpose for doing so:
- Data Analytics: We retain third-party service providers to help us perform data analytics regarding your interactions with the Site. For example, Google Analytics may track what pages users visit on the Site and how long they stay there to determine how users use the Site.
- Legal Advice: We may disclose your personal information to an attorney in the process of obtaining legal advice.
- Third-party payment processors: We transmit your payment information to third-party payment processors such as Stripe.
- Advertising Platforms: We may disclose the fact that you visited the Site to advertising networks or to other online platforms such as Facebook so that they can show you Sano Soul advertisements on other websites and platforms.

We require these third-party service providers, by written agreement, to provide safeguards for your personal information similar to the ones that we provide.

Promotions: We may offer sweepstakes, contests, and other promotions (any, a “Promotion”) through the Site that may require providing personal information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners’ list.
Required Disclosures: We may be required to share personal information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.
Legal Compliance and Protections: We may disclose account and other personal information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Sano Soul, our users, or others. This includes exchanging personal information with other companies and organisations for fraud protection and credit risk reduction.
Corporate Transactions: We reserve the right to disclose and transfer your information, including your personal information:
- To a subsequent owner, co-owner, or operator of the Site or successor database.
- In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We do not collect any information from anyone under 13 years of age. The Site, products and services are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the Site.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE/YOUR CALIFORNIA PRIVACY RIGHTS

California residents who use the Site may request that we provide certain information regarding our disclosure of your personal information to third parties for their direct marketing purposes. You can make such a request by e-mail to info@sanosoul.com.

GDPR Compliance Notice

Your Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Sano Soul aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. This GDPR notice outlines your rights and our obligations under the regulation.

1. Right to Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of the data, usually within one month of your request.

2. Right to Rectification

If you believe that any personal data we have about you is incorrect or incomplete, you have the right to request that we correct or complete the data.

3. Right to Erasure

You can request that we delete your personal data. We will comply with your request, except where we are required to retain data for legal reasons.

4. Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain circumstances, such as if you contest the accuracy of the data or object to our processing.

5. Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

6. Right to Object

You have the right to object to our processing of your personal data, including for direct marketing purposes. We will cease processing your personal data upon your request, unless there are compelling legitimate grounds for us to continue.

7. Right to Withdraw Consent

If our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Liis MVA OÜ
Muratsi, Saaremaa Vald
Estonia, 93859
info@sanosoul.com

Please note that we may ask you to verify your identity before responding to such requests.

Data Protection Officer

If you have any questions or concerns about our GDPR compliance, please contact our Data Protection Officer at: info@sanosoul.com

Complaints

If you believe that our processing of your personal data violates your rights under the GDPR, you have the right to lodge a complaint with a supervisory authority in your country of residence.

HOW WE PROTECT THE PERSONAL INFORMATION WE COLLECT

The security and confidentiality of your personal information is important to us. We have technical, administrative, and physical security measures in place to protect your personal information from unauthorised access or disclosure and improper use.

For example, we use SSL encryption to protect the data collection forms on our website. In addition, access to your personal information is restricted in our offices. Only employees who need the personal information to perform a specific job (for example, a customer service representative) are granted access to personal information. Employees with access to personal information are kept up-to-date on our security and privacy practices.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to the Site.

Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your personal information.

YOUR CHOICES REGARDING THE PERSONAL INFORMATION WE COLLECT

You may contact info@sanosoul.com to access, update, correct, and delete your personal information.

HAVE QUESTIONS

If you have any questions about this Privacy Policy, we’ll do our best to answer them promptly. Here’s how to contact us:

Web form: www.sanosoul.com/contact

Email: info@sanosoul.com

Mailing address:

Liis MVA OÜ

Muratsi, Saaremaa Vald

Estonia, 93859

PRIVACY POLICY UPDATES

If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes.